CORONA VIRUS POLICY

UPDATE:  

 

On 23rd March 2020 the government has put the countrty on lockdown.

 

Retail stores are closing - with some exceptions - including Bike Shops.  (Click HERE to see official government page.)

We are also following the latest guidelines published by The Association Of Cycle Traders - which we are members of.

Understandably - excercise is important - especially if confined to home for most of the day - and we are here to help make sure your bikes are safe (We really dont want avoidable accidents to place any more un-necessary strain on our wonderful NHS)

For some though - cycling is now essential transport - and as such we are prioritizing repairs for Key-Workers.

We are certain you will agree with this - and bear with us if we need to re-schedule any appointments over this turbulent time.

THIS IS OUR CORONAVIRUS POLICY - PLEASE READ CAREFULLY - EXCEPTIONS WILL NOT BE MADE

It has become necessary for us to make a few slight changes to our work methods - which will hopefully serve to protect  both our staff and our customers, while helping you to stay on your bike and off the bus / train.

When we arrive at your property, we will not shake hands, or enter your home.

We will try to  maintain a 2m space between our customer and our mechanic.

When we take the bike off you - we will spray an alcohol based sanitizer on both handlebar grips and on the saddle.

(This will not damage any paint or other surfaces - and evaporates within a few seconds)

We will work on the bike inside our van - and respectfully ask that customers remain outside the van.

 

Before returning your bike, we will once again spray the seat and handlebar grips with alcohol sanitizer.

 

Taking payment we would prefer card (we keep our workshop gloves on, and the machine is wiped down before and after each use) - and we will email a receipt. If you do not have a card, we would ask for bank transfer (while we are present), but if you only have cash - that is fine too.

Thank you for kind offers of hot beverages - but for now we are sticking to the flask!

We are really looking forward to the time that these measures are no longer needed.

© 2020 by Hinton Cycles Ltd

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19 Blencarn Close, Woking, Surrey, GU21 3RW